Chiang Mai Airport awarded third place in 2016 Airport Service Quality Awards


The 2016 Airport Service Quality (ASQ) awards presented the third place to Chiang Mai Airport, the only Thai airport included on the list in the 5–15 million passengers per year category after surveying airport travelers around the world.

According to the announcement released by Airports Council International (ACI) on Monday, Chiang Mai Airport was third on the list for airports handling 5-15 million passengers per year in the Best Airport by Size category.

India’s Hyderabad International Airport and China’s Tianjin Binhai International Airport both won the first place in the same category.

ASQ is the only worldwide programme to survey passengers at the airport on their day of travel. Every year, the Programme delivers some 600,000 individual surveys in 41 languages in 84 countries. It measures passengers’ views of 34 key performance indicators, including airport access, check-in, security screening, restrooms, stores and restaurants.

Each airport uses the exact same survey, creating an industry database that allows airports to compare themselves to other airports around the world.

The ASQ Awards are presented to those airports whose customers have rated them the highest over the course of the year. The categories have been designated to recognize the achievements of airports of different sizes and in different regions.

The ASQ Awards Ceremony will be held at the 27th ACI Africa/World Annual General Assembly, Conference & Exhibition in Port Louis, Mauritius, 16–18 October 2017.

Photo: David McKelvey/ Flickr

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