Airlines agreed to refund tickets to virus-hit countries


BANGKOK —Prime Minister’s Office Minister Tewan Liptapallop on Tuesday (March 3) said airlines agreed to refund tickets to countries with high-risk of Covid-19 infections if they bought the tickets before February 21.

According to Tewan, who is also in charge of supervising the Consumer Protection Board, he negotiated with all airlines including foreign airlines and low-cost airlines to assist Thai people, who bought the tickets in advance but cannot travel due to the Covid-19 outbreaks in high-risk countries.

The “high risk” countries defined by Thailand are: Japan, South Korea, Germany, China, Taiwan, France, Singapore, Italy and Iran, and the two territories are Macau and Hong Kong.

Passengers who bought the tickets before Feb 21 will get refunds for their cancellations. Those who made payment after Feb 21, however, will be able to use the value of the ticket for future travel until Dec 15, 2020.

For tour group bookings, the minister said would-be passengers are entitled to full refunds if they cancel 30 days before their trip but they will get partial refunds or only 50 per cent if they make cancellations 15 days before traveling.

Note: MCOT, a Thai state-owned public broadcaster, made no mention in the article that foreigners will get refunds – only Thai. 

Sources: MCOT | Spring News
Photo: เทวัญ ลิปตพัลลภ Tewan Liptapallop

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Marcus Felipe